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Refund/Return and Cancellation Policy

Refund and Cancellation Policy

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money(according to our refund policy), provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the the product you purchase.

Our Policy for the cancellation and refund will be as follows:


Cancellation Policy

Order can be canceled till the same is out for delivery. You would see an option to cancel within ‘Orders’ section under the MyAccount/orders then choose cancel button next to the order to cancel the order. In case you are unable to cancel the order from ‘My Orders’ section, you can refuse it at the time of delivery and refund will be processed into the source account according to refund policy, if order amount was paid online. An item cannot be cancelled after delivery of the good/s. After ordering for the good/s, and upto the time of delivery, the customer can cancel the order online.

Return Policy: Once the product/s is delivered, it can not be returned. Product/s is shipped on client/customer risk, we are not liable for any damage in transport. 

Refund Policy:

In case of cancellation the cost of refund is borne by clients/customer.

After deducting the refund cost, Refunds will be issued to the original source account provided at the time of purchase. After the refund has been initiated from our end,  the refund amount is expected to reflect in the customer account with in 7 to 15 Business Days.

The cost of refund :

cost of refund is calculated via following method

if product is shipped

Cost of refund = 5% of order amount + 2×(shipping charges*).  

If product is not shipped

Cost of refund= 5% of order amount.

 

*Shipping charges:

  • Shipping charges for products under product category “Electric Bike Battery” and “Lithium-ion battery” are 1000/- 
  • Shipping charges for all category expect “Electric Bike battery” and “Lithium-ion battery” are 100/-